If you are not seeing anything when you launch BoxVR it is possible that it may be due to a hardware issue. It is recommended that you try the following:
- Restart your system.
- Ensure you have the latest firmware updates for your device (For PC players: It is recommended that you check your video card drivers as well.)
- Unplug the VR headset from your system and reconnect, ensuring all the connectors are secured correctly.
If you are still experiencing issues, it may be best to contact our Support Team so they can investigate why you may be experiencing issues.
If you are a PC player, you can also send an email to email@example.com with your output log attached. This will allow us to see where exactly the issues may be occurring. This log can be typically found in the following directory:
Typically the AppData folder is hidden by default, so you may have to reveal any hidden folders or files to correctly view this folder.
Within the folder you should find a text file labeled:
This will contain information about what happened the last time you ran BoxVR and should let us know of any errors you may be experiencing. Attach this file to your email and we can investigate further.