If you're experiencing issues with the tracking while playing FitXR, then please take the following steps:
- Check to see if your headset and controllers are properly charged.
- Make sure the batteries haven’t come loose in your controller. Sometimes when you throw a punch and the batteries are loose, they dislodge which causes the headset to lose tracking and the glove to fly off.
Reset your guardian before playing and try to make sure there's enough room so you don't hit the guardian when aiming for the hooks.
Make sure your lenses are clean and the room you're in isn't too light/dark. Artificial light tends to work better than natural sunlight.
Make sure your controllers aren't too far away from the lenses (as having your arms down or towards the left/right and lifting them suddenly can cause issues). If you're in a boxing class, keep your hands up (like a boxing guard) to prevent tracking being lost.
- Disable hand tracking.
If you've tried all of these but are still having issues, please email us at firstname.lastname@example.org so we're able to investigate this further for you.