If you’ve experienced an issue and can’t find a solution to this in these FAQs, please contact us at firstname.lastname@example.org with the below information so we can investigate this for you right away.
- Which headset you’re using (Quest 1 or 2)
- The email address linked to your FitXR profile
- The approximate date and time that this issue occurred
- At what stage you experienced this issue
- If this happened during a class, the name of the workout and how far through you were
- The details of the bug
- Any error codes you’ve received
- If you’ve tried any additional steps to resolve this issue yourself (e.g. uninstalling and reinstalling the game, rebooting your headset, clearing your cache etc.)
If you also were able to record a video or take a screenshot of this happening, please attach this to the email as well.