If during a game, it turns black and freezes, it's possible that it may be due to a hardware issue. Please take the following steps and this should help solve the issue:
- Make sure the VR headset HDMI is connected to the display port and not the motherboard port (click here for an example)
- Make sure your Guardian is set up correctly and you have enough room around you. Try resetting the Guardian and creating a new one
- If the issue is not fixed, try uninstalling and reinstalling BoxVR.
NB: If you’re using Quest Link with an unofficial/unsupported video adapter this may be the cause of the issue.
If the above solutions do not work for you, please do get in touch with us directly at email@example.com